PataStay Legal & Safety
Legal & Safety Centre
Find PataStay's important terms, policies, privacy information, refund rules and safety guidance for guests and hosts.
Terms and Conditions
The main rules governing use of the PataStay platform.
Host Terms
Rules and responsibilities for property hosts using PataStay.
Privacy Policy
How PataStay collects, uses and protects personal information.
Refund Policy
Understand refunds for unlock fees and host package payments.
Acceptable Use Policy
Rules covering fraud, misuse, listings, communication and security.
Guest Safety Guidelines
Practical guidance for unlocking, contacting hosts and arranging stays.
Need help understanding a policy?
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