Contact PataStay Kenya
How Can We Help You Today?
Contact PataStay for assistance with finding a BnB, unlocking host details, managing a property listing or reporting inaccurate information.
Talk to our team
Get Assistance from PataStay
Reach our team through phone, WhatsApp or email. You can also complete the contact form and your message will be delivered directly to our team.
What we can help you with
Finding a BnB
Unlock assistance
Host listing support
Reporting a listing
Send an enquiry
Get in Touch with Us
Complete the form below and a member of the PataStay team will review your enquiry.
Submitting this form does not reserve a BnB. Accommodation arrangements are confirmed directly with the property host.
Contact and Support FAQs
Frequently Asked Questions About PataStay
Find answers about contacting PataStay, unlocking BnB details, confirming a stay, making accommodation payments and managing a property listing.
Guest and general support
Contact and Guest Questions
01 How can I contact PataStay?
You can call or WhatsApp PataStay on 0796 108 210, email info@patastay.com or submit the contact form on this page.
02 Where is PataStay located?
PataStay is based on Moi Avenue, Nairobi. Our current service focus is BnB guests and hosts across Nairobi and its environs.
03 How soon will PataStay respond to my enquiry?
Response time depends on the type of enquiry and the number of requests being handled. Include complete and accurate information so the team can review your enquiry as quickly as possible.
04 Can PataStay reserve a BnB for me?
No. PataStay helps guests discover BnBs and connect directly with independent hosts. The property host must confirm the BnB, selected dates, price and check-in arrangements.
05 Does unlocking a listing reserve the BnB?
No. Unlocking reveals the contact and location information provided by the host. It does not hold the property, reserve the BnB or block your selected dates.
06 What does the PataStay access fee cover?
The displayed access fee gives you access to the host’s contact information and the property location details provided in the listing. It is not payment for accommodation.
07 Is the access fee the same as the accommodation payment?
No. The access fee is paid to PataStay to unlock host details. The accommodation payment is paid directly to the BnB host after the property and stay information have been confirmed.
08 Who receives the accommodation payment?
The accommodation payment is made directly to the BnB host or to the payment recipient clearly confirmed by the host. Verify the property, dates, price and recipient before sending money.
09 What should I do if the BnB is unavailable after unlocking?
Do not send the accommodation payment. Ask the host about alternative dates or choose another listing. Contact PataStay when you believe the displayed availability was inaccurate.
10 What should I do if unlocking does not work?
Contact PataStay and provide your name, phone number, property or listing name, date and time of the attempt and any payment reference or screenshot available.
Safety, host and listing support
Property and Host Questions
11 How can I confirm a property before paying?
Speak directly with the host and confirm recent photographs or video, exact location, availability, stay dates, total price, house rules, check-in arrangements and payment recipient.
12 How do I report an inaccurate or suspicious listing?
Use the contact form or email info@patastay.com. Include the listing name or link, an explanation of the problem and any screenshots or supporting information available.
13 Does PataStay own or manage the listed BnBs?
No. The properties are independently managed by their respective hosts. Hosts are responsible for the property, listing accuracy, availability and guest arrangements.
14 Who sets the accommodation price?
The BnB host sets the accommodation price, deposit, cancellation terms and any additional charges. Confirm the final total directly with the host before paying.
15 Can I list my BnB on PataStay?
Yes. BnB hosts across Nairobi and its environs can create a host account and submit accurate property information, photographs, prices, contact details and availability.
16 What information should a host provide?
A host should provide real property photographs, an accurate description, location, amenities, guest capacity, prices, house rules, contact details, availability and check-in information.
17 How should hosts manage property availability?
Hosts should update the property status whenever the BnB becomes occupied, temporarily unavailable or available again. Dates that are already taken should be marked unavailable.
18 Can a host correct outdated listing information?
Yes. Hosts should update or request correction of outdated photographs, prices, contact information, amenities, descriptions and availability as soon as anything changes.
19 Can I contact PataStay about locations outside Nairobi?
Yes, you may send an enquiry. However, PataStay’s current listing focus is Nairobi and its environs. Other locations across Kenya will be introduced gradually.
20 Does submitting the contact form reserve a BnB?
No. The contact form only sends an enquiry to the PataStay team. Property availability and accommodation arrangements must be confirmed directly with the BnB host.