How Can We Help You Today?

You can call or WhatsApp PataStay on 0796 108 210, email info@patastay.com or submit the contact form on this page.

PataStay is based on Moi Avenue, Nairobi. Our current service focus is BnB guests and hosts across Nairobi and its environs.

Response time depends on the type of enquiry and the number of requests being handled. Include complete and accurate information so the team can review your enquiry as quickly as possible.

No. PataStay helps guests discover BnBs and connect directly with independent hosts. The property host must confirm the BnB, selected dates, price and check-in arrangements.

No. Unlocking reveals the contact and location information provided by the host. It does not hold the property, reserve the BnB or block your selected dates.

The displayed access fee gives you access to the host’s contact information and the property location details provided in the listing. It is not payment for accommodation.

No. The access fee is paid to PataStay to unlock host details. The accommodation payment is paid directly to the BnB host after the property and stay information have been confirmed.

The accommodation payment is made directly to the BnB host or to the payment recipient clearly confirmed by the host. Verify the property, dates, price and recipient before sending money.

Do not send the accommodation payment. Ask the host about alternative dates or choose another listing. Contact PataStay when you believe the displayed availability was inaccurate.

Contact PataStay and provide your name, phone number, property or listing name, date and time of the attempt and any payment reference or screenshot available.

Speak directly with the host and confirm recent photographs or video, exact location, availability, stay dates, total price, house rules, check-in arrangements and payment recipient.

Use the contact form or email info@patastay.com. Include the listing name or link, an explanation of the problem and any screenshots or supporting information available.

No. The properties are independently managed by their respective hosts. Hosts are responsible for the property, listing accuracy, availability and guest arrangements.

The BnB host sets the accommodation price, deposit, cancellation terms and any additional charges. Confirm the final total directly with the host before paying.

Yes. BnB hosts across Nairobi and its environs can create a host account and submit accurate property information, photographs, prices, contact details and availability.

A host should provide real property photographs, an accurate description, location, amenities, guest capacity, prices, house rules, contact details, availability and check-in information.

Hosts should update the property status whenever the BnB becomes occupied, temporarily unavailable or available again. Dates that are already taken should be marked unavailable.

Yes. Hosts should update or request correction of outdated photographs, prices, contact information, amenities, descriptions and availability as soon as anything changes.

Yes, you may send an enquiry. However, PataStay’s current listing focus is Nairobi and its environs. Other locations across Kenya will be introduced gradually.

No. The contact form only sends an enquiry to the PataStay team. Property availability and accommodation arrangements must be confirmed directly with the BnB host.