Home How PataStay Works
How PataStay Works

Find a BnB and Connect Directly with the Host

Discover BnBs across Nairobi and its environs, review property details, choose your intended stay dates and unlock the host’s contact information.

01
Search Find a suitable BnB
02
Unlock Access host details
03
Connect Confirm with the host
Find a BnB List Your BnB

Unlocking does not reserve the BnB. Contact the host to confirm the property, dates, exact location and accommodation payment details.

African couple using a laptop while searching for a comfortable BnB
Current service area Nairobi and its environs
Unlock host details Phone, WhatsApp and location
Discover BnBs Search Nairobi and nearby areas
Unlock Host Details Pay the displayed PataStay access fee
Contact the Host Confirm availability and stay details
Choose Your Journey

How Will You Use PataStay?

PataStay works differently for guests searching for a BnB and hosts listing their properties. Choose the journey that applies to you.

For Guests

Find a BnB and Connect with the Host

Search for BnBs across Nairobi and its environs, review property details, unlock the host’s contact information and confirm your stay directly.

01
Search Explore available BnBs
02
Unlock Access host details
03
Confirm Arrange the stay directly

Search by location and intended dates.

View property photographs, amenities and prices.

Contact the BnB host directly after unlocking.

See the Guest Process
For BnB Hosts

List Your BnB and Reach More Guests

Create your property listing, provide accurate stay information, manage availability and receive enquiries directly from interested guests.

01
List Add your BnB details
02
Publish Make the listing visible
03
Connect Receive guest enquiries

Add photographs, prices and property details.

Update availability and property status.

Communicate directly with interested guests.

See the Host Process
PataStay helps guests and hosts connect—it does not automatically reserve the property.

Guests must contact the host after unlocking to confirm availability, selected dates, the exact location, accommodation price and payment arrangements.

For Guests

How to Find and Connect with a BnB Host

Follow these six simple steps to discover a BnB, review the property, unlock the host’s contact details and confirm your stay directly with the host.

01
Start your search

Search by Location

Enter the Nairobi neighbourhood or nearby area where you would like to stay, together with your intended check-in and check-out dates.

Example: Kilimani, Ruaka, Ruiru, Juja, Thika or Kitengela
02
Compare your options

Explore Available BnBs

Browse the BnBs displayed for your chosen area and compare the available options before deciding which property suits your stay.

Compare location, property type, price and available features
03
Review carefully

Check the Property Details

Open the listing and review the photographs, accommodation price, amenities, property description, house rules and other stay information provided by the host.

Make sure the BnB appears suitable before proceeding
04
Choose intended dates

Select Your Stay Dates

Choose the dates you intend to stay. These dates help the host understand your request, but selecting them does not create a reservation.

Availability must still be confirmed directly with the host
05
Pay the access fee

Unlock the Host’s Details

Pay the displayed PataStay access fee to unlock the contact information and exact location details provided by the BnB host.

This payment unlocks contact details—it does not pay for the stay
06
Complete the connection

Contact and Confirm with the Host

Call or message the host to confirm availability, selected dates, the exact property location, accommodation price, payment recipient and check-in arrangements.

Pay the accommodation amount directly to the host after confirming
Important to understand Unlocking the host’s details does not reserve the BnB.

The access fee gives you the host’s contact information. You must then speak with the host and receive confirmation before making the accommodation payment or travelling to the property.

Start Your Search
African guest using her phone to contact a BnB host
Contact the host directly Confirm everything before making accommodation payment.
Details unlocked BnB Host Information

Phone number

WhatsApp contact

Property location

After Paying the Access Fee

What Happens After You Unlock a BnB?

Once the access fee has been completed successfully, PataStay reveals the contact and location information provided by the BnB host. You can then contact the host directly to confirm your stay.

Information revealed

What You Receive After Unlocking

Host Phone Number

Call the host directly to discuss the property and dates.

WhatsApp Contact

Message the host and request any additional information.

Location Information

View the location details supplied by the property host.

Additional Host Details

Access any other contact instructions added by the host.

Before paying for the accommodation

Confirm These Details with the Host

BnB availability

Arrival and departure dates

Exact property location

Total accommodation price

Payment recipient details

Check-in arrangements

Unlocking is not a reservation.

The BnB is only confirmed after you communicate with the host and the host accepts your intended dates. Do not travel or make the accommodation payment before receiving clear confirmation.

Understanding the Payments

Two Different Payments, Two Different Purposes

PataStay’s access fee is separate from the cost of staying at the BnB. Understanding this difference helps you know who receives each payment and what the payment covers.

Payment 01
Paid through PataStay

PataStay Access Fee

This is the displayed fee paid to PataStay when you choose to unlock a BnB listing.

What it gives you

The host’s phone number

The host’s WhatsApp contact

Location information provided by the host

A direct way to contact and confirm with the host

This fee does not reserve the BnB and does not pay for your accommodation.

Payment 02
Paid directly to the host

Accommodation Payment

This is the amount charged by the BnB host for the actual property stay and agreed accommodation period.

Before making this payment

Confirm that the BnB is available

Confirm your arrival and departure dates

Confirm the exact property and location

Confirm the total price and payment recipient

Pay only after the host has clearly confirmed the property, dates, amount and payment details.

Correct payment order

Follow This Order Before Completing Your Stay Arrangement

01
Choose a BnB

Review the listing and select your intended dates.

02
Pay the Access Fee

Unlock the host’s contact and location details.

03
Contact the Host

Confirm the property, availability, dates and price.

04
Pay the Host

Complete the accommodation payment after confirmation.

Remember PataStay receives the access fee. The BnB host receives the accommodation payment.

These are separate transactions. Unlocking gives you access to the host’s details but does not guarantee availability or create a reservation.

Find a BnB
For BnB Hosts

How to List Your BnB and Connect with Guests

Create your host account, provide accurate property information and make your BnB visible to guests searching across Nairobi and its environs.

01
Create your profile

Create a Host Account

Register as a BnB host and provide the basic account and contact information required to manage your property listings.

Use an active phone number and email address that guests can reach.
02
Add the property

Create Your BnB Listing

Add the property name, neighbourhood, description, accommodation type and the important information guests need before contacting you.

Describe the property honestly and avoid information that may mislead guests.
03
Present the property

Upload Clear Photographs

Add clear and recent photographs showing the bedrooms, living areas, kitchen, bathrooms, exterior and other important spaces.

Use real photographs of the property guests will receive.
04
Complete the details

Add Prices and Amenities

Provide the accommodation price, available amenities, guest capacity, house rules, check-in details and any additional charges.

Display accurate prices and explain additional charges clearly.
05
Manage availability

Set the Property Status

Indicate whether the BnB is available, occupied or temporarily unavailable and update the information whenever the situation changes.

Updated availability helps reduce enquiries for unavailable dates.
06
Connect with guests

Receive Direct Enquiries

Once your listing is visible, interested guests can unlock your contact information and communicate with you directly about their intended stay.

Respond promptly and confirm all property and payment details clearly.
Host responsibility Keep your property information accurate and your availability updated.

Hosts are responsible for confirming guest dates, providing the correct property location, communicating the accommodation price and giving accurate payment and check-in instructions.

Availability and Property Status

Understand the Status Before Contacting the Host

Each listing displays a property status to help guests understand whether the BnB may be accepting enquiries. Hosts should update this information whenever the property’s availability changes.

Available

Available for Enquiries

The host has indicated that the BnB is currently open to enquiries from guests looking for accommodation.

What this means
  • The property may be available for some upcoming dates.
  • Guests can unlock the listing and contact the host.
  • The host must still confirm the selected dates.

Available does not mean automatically reserved for your dates.

Occupied

Currently Hosting Guests

The BnB is currently being used by another guest and may not be available for immediate check-in.

What this means
  • The property is currently occupied.
  • Future dates may still be available.
  • Contact the host only when future enquiries are accepted.

Check the available dates instead of assuming the property is fully closed.

Temporarily Unavailable

Not Accepting Enquiries

The host has temporarily stopped receiving enquiries for the property because it is not available for guest stays.

Possible reasons
  • Maintenance or property improvements.
  • The host is temporarily unavailable.
  • The property is not currently accepting stays.

Guests should choose another active listing while this status remains.

Blocked Dates

Unavailable on Selected Dates

Specific dates have been marked as unavailable even though the BnB may still be accepting enquiries for other dates.

What this means
  • The selected dates cannot be requested.
  • Other dates may still be open.
  • Guests should choose alternative arrival and departure dates.

Changing your dates may reveal another available period.

For guests

Always Confirm with the Host

A listing status provides useful guidance, but it is not a final confirmation that the property is available for your exact dates.

Confirm arrival and departure dates.

Ask whether another guest has already taken the dates.

Receive clear confirmation before paying for accommodation.

For hosts

Keep the Listing Status Updated

Accurate availability helps guests make better choices and reduces unnecessary enquiries for dates that cannot be accepted.

Update the status after accepting a guest.

Block dates that are already taken or unavailable.

Restore the Available status when the property reopens.

Important reminder Unlocking a listing does not hold the property or block your dates.

Another guest may contact the host or confirm the same dates before you. The BnB is only confirmed after the host accepts your intended dates and provides clear accommodation arrangements.

Safety Before Paying

Confirm the BnB Before Sending Accommodation Payment

After unlocking the host’s contact details, take time to confirm the property, availability, location, price and payment recipient. Do not send accommodation payment simply because a listing is marked available.

01

Confirm the Property

Check that the photographs, rooms, amenities and description match the BnB being offered by the host.

02

Request Recent Information

Ask for recent photographs, a short video or additional property details when anything in the listing is unclear.

03

Verify the Location

Confirm the exact area, nearby landmarks, access road and directions before travelling or paying for the accommodation.

04

Confirm Your Dates

Ask the host to clearly confirm your intended arrival and departure dates before making the accommodation payment.

05

Confirm the Total Price

Confirm the complete accommodation amount, deposit, additional charges and refund or cancellation terms.

06

Verify the Payment Recipient

Confirm the name, phone number or account receiving payment and make sure it matches the details given by the host.

Clear confirmation should come before accommodation payment.

Selecting dates or unlocking contact details does not reserve the BnB. The host must confirm that your intended dates have been accepted.

African guest using a smartphone while confirming accommodation details
Speak directly with the host Ask questions and receive clear confirmation before paying.
Confirm before paying Your Safety Checklist

Property and photographs

Availability and stay dates

Exact location and directions

Price and payment recipient

Be careful when You Notice These Warning Signs
  • The host pressures you to pay immediately.
  • The payment recipient keeps changing.
  • The host refuses to confirm the exact location.
  • The price suddenly changes from the listed amount.
  • The property information is unclear or inconsistent.
Frequently Asked Questions

Common Questions About How PataStay Works

Find clear answers about unlocking BnB listings, contacting hosts, confirming availability, making payments and managing property information.

Guest information

Questions from Guests

01 Does unlocking reserve the BnB?

No. Unlocking only reveals the host’s contact and location information. You must contact the host and receive clear confirmation that the BnB is available for your intended dates.

02 What does the PataStay access fee cover?

The access fee unlocks the contact and location information provided by the host. This may include the host’s phone number, WhatsApp contact, property location and additional contact instructions.

03 Does the access fee pay for my accommodation?

No. The PataStay access fee is separate from the accommodation price. It only gives you access to the host’s details so that you can communicate directly.

04 Who receives the accommodation payment?

The accommodation payment is made directly to the BnB host after you have confirmed the property, availability, dates, exact location, total price and payment recipient.

05 Why must I confirm if the listing says Available?

Availability can change when another guest contacts the host or confirms the same dates. The listing status is helpful guidance, but only the host can confirm your exact arrival and departure dates.

06 What happens if the property is unavailable after unlocking?

Do not send the accommodation payment. You may ask the host about alternative dates or search for another suitable BnB. Contact PataStay support if you believe the listing contained inaccurate availability information.

07 Can I unlock more than one BnB?

Yes. You can unlock another listing when you need additional options. Each BnB is unlocked separately and may have its own displayed access fee.

Host and listing information

Questions About Properties

08 Can a host change the property’s availability?

Yes. Hosts should update the listing whenever the BnB becomes occupied, unavailable or available again. They should also block dates that have already been taken.

09 Who sets the accommodation price?

The BnB host sets the accommodation price and any additional charges. Guests should confirm the complete amount, deposit, cancellation terms and payment instructions before paying.

10 Does PataStay collect accommodation payments?

No. PataStay receives the displayed access fee. The accommodation payment is arranged directly between the guest and the BnB host after the stay details have been confirmed.

11 Does PataStay own or operate the listed BnBs?

No. PataStay is a discovery and connection platform. The properties are independently managed by their respective hosts, who are responsible for the accommodation and guest arrangements.

12 What information should hosts keep updated?

Hosts should keep photographs, descriptions, amenities, accommodation prices, guest capacity, contact information, house rules and availability status accurate and current.

13 How do I report an inaccurate or suspicious listing?

Contact PataStay support and provide the property name, listing link and a clear explanation of the problem. Include screenshots or supporting information where available.

14 What should a host confirm with an interested guest?

The host should confirm the property, selected dates, total accommodation price, payment recipient, exact location, check-in time, house rules and any additional charges.

Simple BnB Discovery

How to Find a BnB in Nairobi with PataStay

PataStay is designed to make it easier to find BnBs in Nairobi without turning the process into a complicated accommodation booking system. Guests explore available stays, view property information, unlock host contact details and then communicate directly with the host to confirm availability, dates, price and accommodation payment.

01

Find a Stay

Start by browsing Nairobi BnB listings . You can explore properties based on location, dates, stay type, budget and other details that matter for your trip.

02

View the Property

Check the available property information and consider whether the location, accommodation type and features suit your stay before choosing to unlock the host's contact details.

03

Unlock Host Details

When you find a property you are interested in, complete the PataStay access process to unlock the available host contact information and continue the conversation directly.

04

Connect With the Host

Contact the host to confirm the property, location, dates, availability, accommodation price and the correct payment recipient before making accommodation arrangements.

For Nairobi Guests

Finding Short-Stay Accommodation Made Simpler

If you are searching how to find BnBs in Nairobi, the first step is deciding which part of the city suits your trip. You can explore BnB locations in Nairobi and compare neighbourhoods before narrowing down your preferred accommodation.

Guests looking for affordable BnBs in Nairobi can compare available options while travellers with shorter plans may be more interested in short stays in Nairobi , weekend stays or overnight accommodation.

People also search for how to book a BnB in Nairobi. On PataStay, the accommodation itself is not booked or paid for through PataStay. Instead, you discover the property through the platform, unlock the host's details and then confirm the stay directly with the host.

This means the host should confirm the final accommodation price, availability, stay dates and payment instructions. PataStay's separate access fee is for unlocking the relevant host information; it does not reserve the property.

Find the Stay That Fits Your Trip

Different Guests Search for Different BnBs

From budget stays to business trips and longer visits, PataStay helps guests discover accommodation according to what they actually need.

Affordable BnBs in Nairobi Compare budget-friendly stays Short Stays in Nairobi Overnight, weekend and temporary stays BnBs by Nairobi Location Explore neighbourhoods and areas Long Stay BnBs in Nairobi Explore longer accommodation options
Important to Know

Unlocking a Host Does Not Reserve the BnB

PataStay helps you discover accommodation and connect with hosts. After unlocking, always communicate with the host to confirm availability, property details, dates, accommodation price and payment information before making arrangements.

Guest Guidance

Stay Informed Before You Confirm

Review the PataStay Guest Safety Guidelines for practical information about communicating with hosts and checking accommodation details.

Platform Information

Understand How PataStay Operates

Our Terms and Conditions explain the relationship between PataStay, guests and hosts when using the platform.

Popular PataStay & Nairobi BnB Searches

Helpful ways to continue exploring stays and understanding the PataStay process.

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PataStay Guest Guide

Discover, Connect and Confirm Directly

PataStay acts as a Nairobi BnB discovery platform connecting guests with accommodation hosts. It gives travellers another way to discover short stays and BnB accommodation while keeping the final accommodation arrangement between the guest and host.

Once you identify a property you are interested in, use the unlock process to access the available host details. You can then call, WhatsApp or use PataStay messaging where available to discuss your stay directly with the host.

Ready to start searching?

Explore Nairobi stays and find an option that works for your trip.

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