Terms and Conditions

Introduction

These Terms and Conditions govern your access to and use of PataStay, including the website at patastay.com, associated user accounts, host dashboards, property listings, unlock services, communication features and other functionality made available through PataStay.

By using PataStay, you confirm that you have read, understood and agreed to these Terms and Conditions together with any policies that apply to your use of the platform.

If you do not agree with these terms, you should not use the services provided through PataStay.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Eligibility and User Accounts

You must have the legal capacity to enter into agreements and use the services offered through PataStay.

Where an account is required, you agree to provide accurate and current information and to keep your login credentials secure.

You are responsible for activity carried out through your account unless you have promptly notified PataStay of suspected unauthorized access.

You must not:

• Create accounts using false or misleading information.
• Impersonate another person or business.
• Allow another person to misuse your account.
• Attempt to gain unauthorized access to another user's account.
• Use automated methods to create accounts without authorization.

PataStay's Role

PataStay operates primarily as a property discovery and connection platform. It helps guests discover BnBs and connect with independent property hosts.

Unless expressly stated otherwise, PataStay does not own, operate or manage properties merely because they appear on the platform. Hosts remain responsible for their properties, availability, accommodation arrangements and information supplied in connection with their listings.

Property Listings and Availability

Property information displayed through PataStay may be provided by independent hosts. Hosts are responsible for ensuring that information they submit is accurate, lawful and not misleading.

Property availability may change after a listing is displayed. Guests should therefore confirm availability directly with the host before travelling or paying for accommodation.

PataStay may edit, restrict, suspend or remove listings that appear inaccurate, misleading, unlawful, unsafe or inconsistent with platform policies.

Unlocks and PataStay Access Fees

Certain host details or property information may require payment of an access fee before being revealed.

Once the applicable access fee has been successfully paid, PataStay may make available host contact information or other unlocked information associated with that property.

Guests should contact the host after unlocking and confirm the property, availability, location, accommodation price, payment recipient and check-in arrangements before proceeding.

Accommodation Arrangements

Accommodation arrangements are made directly between the guest and the independent host.

Guests and hosts are responsible for agreeing on matters including:

• Property availability.
• Arrival and departure dates.
• Check-in and check-out times.
• Accommodation price.
• Deposits or other host charges.
• House rules.
• Number of guests.
• Property access arrangements.
• Cancellation arrangements agreed with the host.

The existence of a PataStay listing does not replace the need for the guest and host to confirm these details directly.

Accommodation Payments to Hosts

Unless PataStay expressly states otherwise for a particular service, accommodation payments are made directly between guests and independent hosts.

Before sending accommodation payment, guests should verify:

• The identity or payment details provided by the host.
• The property being paid for.
• The dates being arranged.
• The agreed accommodation amount.
• What the payment covers.
• Any agreed cancellation or refund terms.

Guests should retain relevant payment confirmations and transaction references.

Guest Responsibilities

Guests are responsible for using PataStay reasonably and making appropriate checks before entering into accommodation arrangements.

Guests agree to:

• Provide accurate information where required.
• Communicate respectfully with hosts.
• Confirm availability before making accommodation payment.
• Review relevant property information before travelling.
• Comply with reasonable property rules communicated by the host.
• Use unlocked host information only for legitimate accommodation enquiries.
• Report suspected fraud, misleading listings or serious safety concerns to PataStay.

Guests should also review the Guest Safety Guidelines before arranging a stay.

Host Responsibilities

Hosts are independent users responsible for the properties they list or manage through PataStay.

Hosts must provide accurate information and must not knowingly misrepresent a property's location, features, condition, availability, price or ownership or management authority.

Hosts must communicate professionally with guests and comply with applicable laws and obligations relating to their accommodation activities.

Additional conditions applicable to hosts are contained in the Host Terms.

Communication Between Guests and Hosts

PataStay may provide communication methods including unlocked telephone details, WhatsApp contact options or on-platform chat functionality.

Users must not use PataStay communication features to send threatening, abusive, fraudulent, unlawful, discriminatory, misleading or unsolicited commercial messages.

Where communication occurs through PataStay's on-platform messaging functionality, messages may be retained for legitimate platform administration, safety, dispute handling, abuse prevention and support purposes in accordance with our policies.

Acceptable Use

You may use PataStay only for lawful purposes and in accordance with these Terms and Conditions.

You must not:

• Use PataStay to commit or facilitate fraud.
• Publish intentionally false or misleading property information.
• Harass, threaten or abuse another user.
• Attempt to bypass access controls or paid unlock mechanisms.
• Scrape, harvest or systematically collect user information without authorization.
• Introduce malware, harmful code or security threats.
• Interfere with the operation or security of the platform.
• Use another person's contact information for unrelated marketing or spam.
• Use PataStay for unlawful or prohibited activities.

Additional requirements are contained in our Acceptable Use Policy .

Refunds

Refund eligibility for payments made directly to PataStay is governed by the nature of the service purchased and the applicable circumstances.

A PataStay access fee is different from an accommodation payment made directly to a host.

Refund requests relating to PataStay fees are handled in accordance with our Refund Policy .

Accommodation refund disputes between a guest and host should generally be addressed directly between those parties unless PataStay expressly processed the relevant accommodation payment.

Safety, Complaints and Disputes

Users should exercise reasonable care when communicating with people they have met through an online platform.

Guests should verify important information before paying a host or travelling to a property.

PataStay may review complaints, reports, listings, unlock records and on-platform activity where reasonably necessary to investigate misuse of the platform.

Reporting an issue to PataStay does not prevent a user from contacting relevant authorities where appropriate.

Account Suspension and Termination

PataStay may restrict, suspend or terminate access to an account, listing or platform feature where reasonably necessary to protect users, enforce these terms, investigate suspected misuse or comply with applicable legal obligations.

Reasons may include:

• Fraud or suspected fraudulent activity.
• Materially misleading property information.
• Repeated complaints or serious safety concerns.
• Harassment or abusive conduct.
• Attempts to compromise platform security.
• Violation of these Terms or other PataStay policies.
• Use of PataStay for unlawful purposes.

Where appropriate, users may contact PataStay support regarding restrictions placed on their account.

Intellectual Property

PataStay's name, branding, website design, software, platform functionality, written content and other materials created by or for PataStay may be protected by applicable intellectual property rights.

You may not copy, reproduce, sell, distribute or commercially exploit PataStay's proprietary materials without authorization, except where permitted by law.

Hosts remain responsible for ensuring that photographs, descriptions and other content they submit do not unlawfully infringe the rights of third parties.

Platform Disclaimer

PataStay seeks to provide a useful property discovery and connection service. However, property information, availability and host-provided information may change.

To the extent permitted by applicable law, PataStay does not guarantee that every listing, host statement, availability status or third-party service will always be complete, error-free or continuously available.

Users remain responsible for independently confirming information that is important to their accommodation decision.

Limitation of Liability

To the maximum extent permitted by applicable law, PataStay will not be responsible for losses arising solely from arrangements, representations, payments or conduct occurring directly between independent guests and hosts where PataStay is not the accommodation provider or recipient of the relevant accommodation payment.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited.

Users are expected to take reasonable steps to protect themselves, verify important information and reduce avoidable loss.

Privacy and Personal Information

PataStay may collect and process personal information necessary to operate the platform, process transactions, provide support, maintain security and deliver relevant services.

Details regarding how personal information is handled are contained in the Privacy Policy .

Users must respect the privacy of other users and must not misuse personal information obtained through PataStay.

Changes to These Terms

PataStay may update these Terms and Conditions where reasonably necessary to reflect changes to the platform, services, business operations, legal requirements or policies.

The latest version will be published on this page together with the applicable update date.

Continued use of PataStay after updated terms become effective may constitute acceptance of the revised terms where permitted by law.

Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the applicable laws of Kenya.

Where a dispute cannot reasonably be resolved between the parties, it may be referred to the appropriate courts or other competent dispute-resolution forum in accordance with applicable law.

Contact PataStay

Questions regarding these Terms and Conditions or the operation of PataStay may be directed to our team.