Last updated: 5 August 2026
This Privacy Policy explains the information PataStay Kenya may collect and use when guests, hosts and website visitors use patastay.com.
1. Information we collect
We may collect names, email addresses, phone and WhatsApp numbers, account credentials, host profile details, property information, uploaded images, payment references, payment proof, selected packages, device information, IP addresses, support messages and records of platform activity.
2. How we use information
We use information to create and secure accounts, review and publish listings, manage packages and payments, provide support, send service notifications, prevent fraud and abuse, maintain records, improve the website and operate the guest unlock system.
3. Protected property information
Exact property locations and host contact details are stored as protected information. They are not intended for ordinary public display and may be revealed only through authorised PataStay Kenya workflows, such as a successful guest unlock.
4. Payments
Manual payment records may include transaction references, payer phone numbers and uploaded proof. Online payments may be processed by an approved payment provider such as IntaSend. Payment providers process information under their own terms and privacy practices. PataStay Kenya does not store full card details.
5. Service providers
We may use hosting, email delivery, analytics, security, backup and payment service providers where necessary to operate the platform. Information is shared only as reasonably required for the relevant service, legal obligation or platform protection.
6. Cookies and technical information
The website may use cookies and similar technologies for sign-in sessions, security, preferences, performance and analytics. Blocking required cookies may prevent account and dashboard features from working correctly.
7. Retention
We retain information for as long as it is reasonably needed for account operation, transactions, support, security, dispute handling, record keeping and legal obligations. Some records may remain after an account or listing is closed.
8. Security
We use access controls and other reasonable safeguards, but no internet or storage system can be guaranteed completely secure. Hosts must keep account passwords confidential and report suspected unauthorised access promptly.
9. Your choices
You may request access to, correction of or deletion of eligible personal information by contacting support. Some information may need to be retained for transactions, fraud prevention, disputes, security or legal requirements.
10. Policy updates
We may update this policy as the platform, payment methods or legal requirements change. The latest version will be published on this page.
11. Contact
Privacy questions and requests can be sent to support@patastay.com.
This page is a practical starting policy for the platform and should be reviewed for the final legal and regulatory requirements applicable to the business.